# Troubleshooting and Support

If you encounter any issues or need assistance, our support process is designed to provide you with the resources you need:

1. **Knowledge Base**: Explore our [Crobox Docs](/readme.md) for articles, FAQs, and step-by-step guides on common topics.
2. **Onboarding Resources**: Refer to your onboarding training materials, including recorded training sessions, for in-depth guidance on using the platform.
3. **In-App Hints**: Look for helpful information points within the app that provide quick tips and contextual guidance for various features.
4. **Contact Support**: If you need additional help, submit a support request through our platform’s support system. You can find this on the left side navigation, 'Contact Us'.

We’re here to ensure you have the support and resources required for your success.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.crobox.com/administration/troubleshooting-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.