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  • Welcome to Crobox
  • What's New
  • GETTING STARTED
    • First Steps
      • Crobox Snippet Implementation
        • Manual Snippet Implementation
        • GTM Snippet Implementation
      • Event Tracking Implementation
        • Pushing Events to Crobox
        • Content Security Policy Header
      • Cookie Wall Settings
    • Launch Your First Product Advisor
      • Choosing the Right Product Category
  • How to guides
    • Product Finders
      • Setup your Advisor
      • Manage the Question Flow
      • Finder Editor
        • Page Settings
        • Question Editor
        • Answer Editor
      • Translations
      • Create Activations
      • Activations: Best Practices
      • Product Quality Assurance
      • A/B Testing
      • Publishing & Versions
    • Campaigns
      • Create a Campaign
      • Testing
      • Campaign Performance
      • Adding a Campaign Category
      • What are the differences between Campaign Types?
    • Product Data
      • Setting up a Product Feed
      • Manage and Transform Product Properties
      • Product Data Enrichment
      • How to Create and Edit Product Tags
      • Adding a Property Category
    • Analytics Dashboard
      • Data Confidence
    • Product Recommenders
      • Creating a Recommender
    • FAQ
      • Performance & Security
      • Data & GDPR
      • How do I track the performance of my campaigns?
      • How do I create segments?
      • What are Smart Filters?
      • What's the difference between CTR impact and relative impact?
      • What's the difference between A/B testing, multivariate testing, and AI?
  • TECHNICAL DOCUMENTATION
    • Setting Custom Visitor Properties with Pageview API
    • Product Advisor Event Tracking Integration
    • Pre-selecting Advisor Questions
    • Custom Themes and CSS
  • Security & Compliance
    • Security Managment
    • Data Security
    • Legal
      • Cookie Policy
      • Developer Mode
      • General Terms and Conditions
  • ADMINISTRATION
    • User Management
    • Accounts and Billing
    • Troubleshooting and Support
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  1. ADMINISTRATION

Troubleshooting and Support

If you encounter any issues or need assistance, our support process is designed to provide you with the resources you need:

  1. Knowledge Base: Explore our Crobox Docs for articles, FAQs, and step-by-step guides on common topics.

  2. Onboarding Resources: Refer to your onboarding training materials, including recorded training sessions, for in-depth guidance on using the platform.

  3. In-App Hints: Look for helpful information points within the app that provide quick tips and contextual guidance for various features.

  4. Contact Support: If you need additional help, submit a support request through our platform’s support system. You can find this on the left side navigation, 'Contact Us'.

We’re here to ensure you have the support and resources required for your success.

PreviousAccounts and Billing

Last updated 4 months ago

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