Accounts and Billing

Manage Your Account Plan

Upgrading to a higher plan is simple and can unlock features or additional support to compliment your current Crobox experiences. This includes, access to core functionality, AI features, integrations, setup and support.

To enhance your understanding of our pricing structure and key terms related to engagements and impressions, we've provided the following definitions.

Engagements — An engagement is when a visitor has clicked on a Crobox experience.

An engagement is counted when a visitor clicks on a Crobox experience, like opening a Product Advisor. Each Advisor can count only once per session.

For example, if a user interacts with two different Advisors in a session, it counts as two engagements.

Impressions — An impression is when a visitor has viewed a Crobox experience.

An impression is counted when a visitor views a Crobox campaign. Each unique campaign counts as one impression per session if seen by a visitor, even if shown multiple times.

For instance, if one campaign applies to multiple products on a page and is seen ten times by a visitor, it counts as just one impression per session.

However, if there are five valid and activated Crobox campaigns on a page, each campaign counts as one impression during a session, resulting in five impressions.

For a detailed comparison of our plans and licensing packages, please visit our Plans and Pricing page.

For further assistance or information to upgrade, please contact your Account Manager, who can provide more details and support throughout the process.

Containers and Accounts

Our platform enables you to manage multiple containers within a single account. Each container operates independently, allowing you to effortlessly handle diverse experiences, environments, or configurations under a unified, centralized account. This structure simplifies operations while ensuring clear separation between the activities of individual containers.

This flexibility allows the Crobox app to integrate seamlessly in various scenarios, such as:

• Multi-Site Architecture: Add your relevant domains to the website integration tab for streamlined multi-domain management.

• Multi-Brand Strategy: Create separate containers for each brand's unique environment, all managed conveniently within a single account.

Billing

The Billing tab in the app provides an easy way to access and download your invoices per account. Simply navigate to the billing tab within 'My Organization', select the desired invoice, and download it for your records.

If you have any changes in invoice information, you can update it and save your changes here.

Legacy clients may not have invoice information held in the Billing tab. If you're unable to locate your billing information, please reach out to your Account Manager for assistance.