User Management

New to Crobox

Welcome! You will have received an invitation to create your account in your inbox. Follow the prompts to create your account in the Crobox App (accessible via your browser).

User Permissions

There are four user states available for regular users, each with different access points and options available to suit the needs of your teams and roles. Below you can note the key differences between each status:

Viewer	Editor	Publisher	Admin
Limited access, allowing users to only view revealed areas of the app without making any changes.	Access to modify settings within experiences. Editors do not have permissions to publish experiences and updates.	Complete access to create and manage experiences, including publishing. Publishers do not have permissions in user management.	Complete access to all menus, settings, publishing and account settings. Admins have permissions to invite new users to join their account.

User permissions are set when your invitation is sent. An admin on your team can update these permissions, or you can contact your Account Manager for any necessary changes.

Invite Users to your Account

For admin users only, you can invite new members to join your team via the My Organization menu.

1. Navigate to the left side navigation menu and select your account at the bottom of the menu, then click on 'My Organization'.

2. Locate the second tab named 'Users', and select the 'Invite User' button at the bottom of the page.

3. Choose the account permission for the new user and add their email address. To send the invitation to their inbox, select share on the right of the field.

Admin users additionally have the ability to adjust the account permissions for other members of their team. To do this, select the three dot menu of the user and click edit. Permissions can be changed for the team member here.

Two-Factor Authentication

To enable Two-Factor Authentication:

1. Navigate to the left side navigation menu and select your account at the bottom of the menu, then click on 'My Profile'.

2. Activate the Enable Two-Factor Authentication toggle, and follow the prompts.

How to Reset Your Password

You can change your password at any time for security reasons or reset it if you forget it.

Change password via your profile

1. Navigate to the left side navigation menu and select your account at the bottom of the menu, then click on 'My Profile'.

2. Under Login Details, click the edit icon within your password field to update it.

3. Enter your old password and new password, then select save to confirm the changes.

Reset your password if forgotten

1. To reset your password, navigate to the Crobox login page and enter your email then select continue.

2. When you arrive at the next screen, select Forgot password? and enter your email address to receive the reset link in your inbox.

3. Click the link in the received email.

4. Create a new password and follow the prompts.