Content

Configure the copy, privacy messaging, and AI disclosure shown in Sagent.

The Content section controls the fixed messages shoppers see while using Sagent. It aligns the experience with your brand and provides required privacy information.

Use these settings to update shopper-facing copy before launch. Keep legal and disclosure text accurate for every supported language.

General

• Chat Title: Sets the title in the chat header. Use your brand or a clear assistant name.

• Powered By Text: Sets Sagent attribution. Keep it short and consistent with your brand.

• Input Placeholder Text: Sets the prompt inside the message field. Show shoppers what they can ask.

• Input Text Too Long Error: Sets the length-limit error. State the limit and suggest a shorter question.

• Blocked Response Message: Sets the message when Sagent cannot answer. Explain the limit and offer a next action.

Landing Content

• Landing Icon: Sets the image on the landing view. Use a recognizable brand or category image.

• Landing Title: Sets the landing-view heading. State what Sagent helps shoppers discover.

• Landing Subtitle: Sets supporting landing copy. Set expectations before a shopper starts.

Welcome Message

• Welcome Message Title: Sets the first Guided Flow greeting. Make it friendly and relevant.

• Welcome Message Description: Explains how Sagent supports product discovery.

• Welcome Message Suggestions: Sets prompts for shoppers without a clear starting point. Use common discovery needs.

Product Specific Welcome Message

• Welcome Message Title: Sets the Product Flow greeting. Use {title} to name the product.

• Welcome Message Description: Encourages questions about suitability, details, or alternatives.

• Product Welcome Message Suggestions: Sets prompts about benefits, fit, and product comparisons.

Product Card

• Main CTA Text: Labels the primary product action.

• Main CTA Response: Sets Sagent's response after the shopper selects it.

• Custom Primary CTA Component: Selects the component for that action.

• Show Secondary CTA: Enables an additional product action.

• Secondary CTA Text: Labels the secondary action.

• Custom Secondary CTA Component: Selects the component for the secondary action.

• Benefits Title: Sets the heading above product benefits.

• Ask About Product CTA Text: Labels the follow-up action.

• Ask About Product Response: Starts the follow-up conversation. Use {title} for the selected product.

Match each component to its intended destination and interaction.

Comparison Tool

• Compare Products CTA Text: Sets the action that opens a comparison. Use direct wording.

• Show Only Differences Switch Text: Labels the comparison filter. It helps shoppers focus on meaningful differences.

Loading Content

• Default Loading Status: Shows while Sagent prepares a response. Use reassuring language.

• Questions Loading Statuses: Show while Sagent prepares the next question. Add several messages to reduce repetition.

• Searching Products Statuses: Show while Sagent finds recommendations. Refer to matching or reviewing products.

Avoid promising a specific response time.

Privacy Policy Content

• Privacy Statement: Explains Sagent's purpose, AI use, and limitations. It appears before shoppers begin the conversation.

• Input Disclaimer: Appears near the message field. Tell shoppers what they should not share.

Sagent starts with this default privacy statement:

I'm an AI assistant here to help you explore and compare products. My suggestions are generated automatically and may not always be accurate or complete, so please verify details before making a purchase. This conversation may be monitored and recorded for quality, safety, and service improvement purposes, in accordance with our [Privacy Notice].

Replace [Privacy Notice] with the correct Privacy Policy URL for every supported locale. Confirm each destination opens the matching, localized policy.

Keep the statement visible before the shopper sends a message. Review any changes with your legal team.

Sagent cannot go live without Privacy Policy Content.

Each company is responsible for ensuring its privacy policy covers its Sagent use. Crobox does not provide legal approval or policy coverage.

Translate content

Text fields in every accordion are translated per language in Translations. This includes labels, messages, suggestions, statuses, CTAs, and privacy content.

Select a language in Translations. Review each field, then translate it manually or use Generate Translations. Save before switching languages.

Keep {title} unchanged in every translation. Sagent replaces it with the current product title.

Component selections and the landing icon are not text translations. Use language-neutral components and images. Review every locale in preview.

Sagent provides AI-assisted product guidance, not binding advice or negotiation.

Tell users that responses are generated with AI and may contain errors. Include a clear disclaimer explaining Sagent’s purpose, limitations, and appropriate use.

This transparency helps users make informed decisions and supports responsible AI use.

Frequently asked questions

What happens if I skip Privacy Policy Content?

Sagent cannot go live. Complete the field before launch.

What does Sagent do, and what are its limitations?

Sagent uses AI and your product catalog to help shoppers explore products and receive recommendations.

It does not make binding decisions, negotiate, or provide professional advice. AI-generated responses may be incomplete or inaccurate.

Show an AI disclosure at every conversation start. Review unexpected conversations regularly in Monitoring.