> For the complete documentation index, see [llms.txt](https://docs.crobox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.crobox.com/how-to-guides/sagent/setup/content.md).

# Content

Configure the copy, privacy messaging, and AI disclosure shown in Sagent.

The **Content** section controls the fixed messages shoppers see while using Sagent. It aligns the experience with your brand and provides required privacy information.

Use these settings to update shopper-facing copy before launch. Keep legal and disclosure text accurate for every supported language.

<details>

<summary>General</summary>

* **Chat Title:** Sets the title in the chat header. Use your brand or a clear assistant name.
* **Powered By Text:** Sets Sagent attribution. Keep it short and consistent with your brand.
* **Input Placeholder Text:** Sets the prompt inside the message field. Show shoppers what they can ask.
* **Input Text Too Long Error:** Sets the length-limit error. State the limit and suggest a shorter question.
* **Blocked Response Message:** Sets the message when Sagent cannot answer. Explain the limit and offer a next action.

</details>

<details>

<summary>Landing Content</summary>

* **Landing Icon:** Sets the image on the landing view. Use a recognizable brand or category image.
* **Landing Title:** Sets the landing-view heading. State what Sagent helps shoppers discover.
* **Landing Subtitle:** Sets supporting landing copy. Set expectations before a shopper starts.

</details>

<details>

<summary>Welcome Message</summary>

* **Welcome Message Title:** Sets the first Guided Flow greeting. Make it friendly and relevant.
* **Welcome Message Description:** Explains how Sagent supports product discovery.
* **Welcome Message Suggestions:** Sets prompts for shoppers without a clear starting point. Use common discovery needs.

</details>

<details>

<summary>Product Specific Welcome Message</summary>

* **Welcome Message Title:** Sets the Product Flow greeting. Use `{title}` to name the product.
* **Welcome Message Description:** Encourages questions about suitability, details, or alternatives.
* **Product Welcome Message Suggestions:** Sets prompts about benefits, fit, and product comparisons.

</details>

<details>

<summary>Product Card</summary>

* **Main CTA Text:** Labels the primary product action.
* **Main CTA Response:** Sets Sagent's response after the shopper selects it.
* **Custom Primary CTA Component:** Selects the component for that action.
* **Show Secondary CTA:** Enables an additional product action.
* **Secondary CTA Text:** Labels the secondary action.
* **Custom Secondary CTA Component:** Selects the component for the secondary action.
* **Benefits Title:** Sets the heading above product benefits.
* **Ask About Product CTA Text:** Labels the follow-up action.
* **Ask About Product Response:** Starts the follow-up conversation. Use `{title}` for the selected product.

Match each component to its intended destination and interaction.

</details>

<details>

<summary>Comparison Tool</summary>

* **Compare Products CTA Text:** Sets the action that opens a comparison. Use direct wording.
* **Show Only Differences Switch Text:** Labels the comparison filter. It helps shoppers focus on meaningful differences.

</details>

<details>

<summary>Loading Content</summary>

* **Default Loading Status:** Shows while Sagent prepares a response. Use reassuring language.
* **Questions Loading Statuses:** Show while Sagent prepares the next question. Add several messages to reduce repetition.
* **Searching Products Statuses:** Show while Sagent finds recommendations. Refer to matching or reviewing products.

Avoid promising a specific response time.

</details>

<details>

<summary>Privacy Policy Content</summary>

* **Privacy Statement:** Explains Sagent's purpose, AI use, and limitations. It appears before shoppers begin the conversation.
* **Input Disclaimer:** Appears near the message field. Tell shoppers what they should not share.

Sagent starts with this default privacy statement:

> I'm an AI assistant here to help you explore and compare products. My suggestions are generated automatically and may not always be accurate or complete, so please verify details before making a purchase. This conversation may be monitored and recorded for quality, safety, and service improvement purposes, in accordance with our \[Privacy Notice].

Replace `[Privacy Notice]` with the correct **Privacy Policy URL** for every supported locale. Confirm each destination opens the matching, localized policy.

Keep the statement visible before the shopper sends a message. Review any changes with your legal team.

</details>

{% hint style="warning" %}
Sagent cannot go live without **Privacy Policy Content**.
{% endhint %}

{% hint style="info" %}
Each company is responsible for ensuring its privacy policy covers its Sagent use. Crobox does not provide legal approval or policy coverage.
{% endhint %}

### Translate content

Text fields in every accordion are translated per language in **Translations**. This includes labels, messages, suggestions, statuses, CTAs, and privacy content.

Select a language in **Translations**. Review each field, then translate it manually or use **Generate Translations**. Save before switching languages.

Keep `{title}` unchanged in every translation. Sagent replaces it with the current product title.

Component selections and the landing icon are not text translations. Use language-neutral components and images. Review every locale in preview.

{% hint style="info" %}
Sagent provides AI-assisted product guidance, not binding advice or negotiation.

Tell users that responses are generated with AI and may contain errors. Include a clear disclaimer explaining Sagent’s purpose, limitations, and appropriate use.

This transparency helps users make informed decisions and supports responsible AI use.
{% endhint %}

### Frequently asked questions

<details>

<summary>What happens if I skip Privacy Policy Content?</summary>

Sagent cannot go live. Complete the field before launch.

</details>

<details>

<summary>What does Sagent do, and what are its limitations?</summary>

Sagent uses AI and your product catalog to help shoppers explore products and receive recommendations.

It does not make binding decisions, negotiate, or provide professional advice. AI-generated responses may be incomplete or inaccurate.

Show an AI disclosure at every conversation start. Review unexpected conversations regularly in [Monitoring](/how-to-guides/sagent/monitoring.md).

</details>


---

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