Dashboard

Track Sagent sessions, completion, and CTA engagement over time.

Use Dashboard to monitor Sagent performance trends. It shows default metrics for usage, outcomes, and action-taking behavior.

How to use Dashboard

1

Open the Dashboard tab

Open Analytics and stay on Dashboard.

2

Choose your locale and date range

Use the Locale filter to focus on one market or language. Use the date picker to define the period you want to review.

3

Review the default metrics

The Dashboard tab shows default metric cards. Use them as a quick health check.

4

Compare changes across cards

Do not read one metric in isolation. Check whether multiple cards move together.

Default metrics

Dashboard includes four default cards:

• Sessions

• Completion Rate

• CTA Clicks

• Conversion Rate

Each card includes a chart area, a short description, and a three-dot menu.

Sessions

This card shows the total number of user sessions. Use it to understand overall usage volume. Changes can reflect updates to prompts or product selection.

Sessions come from recorded Sagent interactions. This metric measures conversation volume, not unique shoppers or website traffic.

Completion Rate

This card shows the percentage of users who complete the experience. It focuses on users who reach recommendations. Drops may indicate usability issues.

Completion Rate comes from recorded conversation outcomes. Completion does not confirm that shoppers accepted a recommendation or purchased a product.

CTA Clicks

This card shows how often users click CTA elements. Changes can follow prompt changes. Use it to understand action-taking behavior.

CTA Clicks come from recorded clicks in Sagent conversations. They show engagement with an action, not a completed conversion or purchase.

Conversion Rate

This card is part of the Dashboard layout. It is currently marked as Coming soon.

Do not use this card for reporting until it becomes available. It does not currently provide a conversion value.

Read Dashboard trends

Start with these checks:

1. Compare the current period with the previous one.

2. Look for shifts across more than one card.

3. Match changes to recent prompt or catalogue updates.

For example:

• Sessions drop and CTA Clicks drop — usage may be lower overall.

• Sessions stay stable and Completion Rate drops — review the flow for friction.

• Completion Rate rises and CTA Clicks rise — users may move through the experience more effectively.